Purchase Support
Returns & Refund Policy
This policy explains how cancellations, returns, replacements, and refunds are handled for Ghost Light Digital products.
Last updated: July 20, 2026
Return Eligibility
Return eligibility and time limits are shown in the Etsy or eBay listing used for the purchase. Contact us through that marketplace before returning an item. Unauthorized returns may not be accepted.
Made-to-Order and Customized Items
Because many products are made to order, customized, personalized, or specially requested items may not be returnable unless they arrive damaged, defective, or materially different from the approved order.
Damaged, Defective, or Incorrect Items
Contact us promptly and provide clear photographs if an item arrives damaged, has a significant defect, or is not the item ordered. We will review the issue and determine the appropriate replacement, repair, partial refund, or full refund.
Return Condition and Shipping
Approved returns should be sent back in their original condition and packaging when possible. Unless the item is damaged, defective, or incorrect, the buyer may be responsible for return shipping and any loss in value caused by use or inadequate packaging.
Cancellations and Refund Timing
Cancellation requests should be submitted as soon as possible. Once production or shipment has started, cancellation may not be available. Approved refunds are issued through the original marketplace or payment method and may take additional time to appear.
Questions?
Contact Ghost Light Digital at ghostlightdigital2025@gmail.com.