Purchase Support
Returns & Refund Policy
Made-to-order 3D printed products are generally final sale, with support available for manufacturing defects, shipping damage, or fulfillment errors.
Last updated: September 19, 2026
Made-to-Order Sales
Because made-to-order products are printed specifically for your order and generally cannot be restocked, sales are final. We do not accept returns or exchanges for change of mind, an incorrect size or color selected by the customer, or fit/compatibility issues when the listed dimensions or information were accurate.
Defective, Damaged, or Incorrect Orders
Contact us within 3 days of delivery with your order number and clear photos if an item arrives damaged, has a significant manufacturing defect, or we sent the wrong item, color, or material. Approved issues will normally receive one free reprint. If a reprint is not practical, we may issue a refund. Shipping charges are non-refundable unless the error was ours.
Normal 3D Print Characteristics
Layer lines, minor surface texture, small support marks, slight color variation, and normal manufacturing tolerances are expected with FDM 3D printing and are not considered defects. Customers are responsible for reviewing listed dimensions, compatibility, material information, and intended use before ordering.
Cancellations
Cancellation requests must be made within 12 hours of purchase and before printing has started. Once production begins, the order cannot be cancelled.
Shipping Damage
Keep the box and packaging and send photos of both the packaging damage and product damage when reporting a shipping claim.
Questions?
Contact Ghost Light Digital at ghostlightdigital2025@gmail.com.