Order Delivery
Shipping Policy
This policy explains production time, shipping, tracking, and delivery for orders placed with Ghost Light Digital.
Last updated: September 19, 2026
Processing Times
Made-to-order items typically require 5–8 business days for production and processing before shipment. Ready-made items may ship sooner. Processing time begins after payment is confirmed and is separate from carrier transit time. Holidays, unusually high order volume, or supply delays may extend processing time.
Special Order Processing Time
Special order items typically require 7–14 business days for production and processing before shipment. Processing time begins after payment is confirmed and is separate from carrier transit time. Holidays, unusually high order volume, or supply delays may extend processing time.
Shipping Rates and Service
Direct website orders show the available shipping method and charge during checkout. USPS Ground Advantage may be offered based on the order and destination. Local Pickup may be available when shown at checkout.
Shipping Address and Tracking
Orders are shipped to the address supplied at checkout. Customers are responsible for reviewing the address before submitting the order. Tracking information is provided after a shipping label is created when tracking is available for the selected service.
Carrier Delays and Lost Packages
Delivery estimates are not guarantees. Weather, carrier disruptions, holidays, and other events outside our control may cause delays. Contact us if tracking appears stalled or a package may be lost so we can review the shipment.
Shipping Damage
If an order arrives damaged, keep the product, box, and packaging and contact us promptly with the order number and clear photos of both the damaged item and packaging. These may be needed for a carrier claim.
Questions?
Contact Ghost Light Digital at ghostlightdigital2025@gmail.com.